{"id":19232,"date":"2025-02-14T14:16:05","date_gmt":"2025-02-14T12:16:05","guid":{"rendered":"https:\/\/onizea.com\/gestio-de-lexperiencia-del-client\/"},"modified":"2025-03-04T14:34:36","modified_gmt":"2025-03-04T12:34:36","slug":"gestio-de-lexperiencia-del-client","status":"publish","type":"page","link":"https:\/\/onizea.com\/ca\/serveis\/consultoria\/gestio-de-lexperiencia-del-client\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"<p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-66cxj42-31d9d35a170e1f6b0ae69d410a1812c3\">\n.avia-section.av-66cxj42-31d9d35a170e1f6b0ae69d410a1812c3{\nbackground-color:#f2f2f2;\nbackground-image:unset;\n}\n<\/style>\n<div id='header_banner'  class='avia-section av-66cxj42-31d9d35a170e1f6b0ae69d410a1812c3 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19232'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562\">\n#top .flex_column.av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562{\nmargin-top:5px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562{\nmargin-top:5px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562 av_one_full  avia-builder-el-1  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-568zow2-e662b7f3a48adc095390d03199cc7c13 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"breadcrumb breadcrumbs avia-breadcrumbs\"><div class=\"breadcrumb-trail\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/onizea.com\/ca\/\" title=\"Onizea\" rel=\"home\" class=\"trail-begin\"><span itemprop=\"name\">Inici<\/span><\/a><span itemprop=\"position\" class=\"hidden\">1<\/span><\/span><\/span><\/div><\/div>\n<\/div><\/section><\/div><div class='flex_column_table av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967\">\n.flex_column.av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967{\npadding:0 22px 0 0;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  id=\"header_banner_column_left\"  class='flex_column av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967 av_one_half  avia-builder-el-3  el_after_av_one_full  el_before_av_one_half  first no_margin flex_column_table_cell av-equal-height-column av-align-bottom  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd\">\n#top .av-special-heading.av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd{\npadding-bottom:20px;\n}\nbody .av-special-heading.av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd av-special-heading-h1 blockquote modern-quote  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer Experience Management<\/h1><div class='av-subheading av-subheading_below'><p>Transforma cada interacci\u00f3 en una experi\u00e8ncia inoblidable pels teus clients<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lm7zby1x-d022e699614e061f42b90e6648dc8171 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">L&#8217;experi\u00e8ncia del client \u00e9s tot un viatge! I a Onizea, volem que sigui un dels que deixen empremta. Perqu\u00e8   <\/span><b>un client feli\u00e7 no nom\u00e9s compra\u2026 es queda i et recomana<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El nostre servei de Customer Experience Management (CXM) va m\u00e9s enll\u00e0 de les interaccions b\u00e0siques. Abastem tots els departaments clau: IT, help desk, administraci\u00f3, vendes, m\u00e0rqueting i servei al client. Tot connectat, tot optimitzat, tot pensat perqu\u00e8 els teus clients se sentin escoltats, entesos i valorats.  <\/span><\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-m3oe6u2h-7381b7add8541191e85be2150e70c86e-wrap avia-button-left  avia-builder-el-6  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/onizea.com\/ca\/contacta\/'  class='avia-button av-m3oe6u2h-7381b7add8541191e85be2150e70c86e av-link-btn avia-icon_select-no avia-size-small avia-position-left avia-color-theme-color'   aria-label=\"Interessat?\"><span class='avia_iconbox_title' >Interessat?<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i60r5t-a4a2a9f6bfa241658b3e4465cc4823ff\">\n.flex_column.av-m4i60r5t-a4a2a9f6bfa241658b3e4465cc4823ff{\nbackground:url(https:\/\/onizea.com\/wp-content\/uploads\/2025\/01\/customer_experience_management-845x672.png) 50% 50% no-repeat scroll ;\n}\n<\/style>\n<div  id=\"header_banner_column_right\"  class='flex_column av-m4i60r5t-a4a2a9f6bfa241658b3e4465cc4823ff av_one_half  avia-builder-el-7  el_after_av_one_half  el_before_av_hr  no_margin flex_column_table_cell av-equal-height-column av-align-bottom avia-full-stretch  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d\">\n#top .hr.av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d{\nmargin-top:0px;\nmargin-bottom:208px;\n}\n.hr.av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d .hr-inner{\nwidth:50px;\n}\n<\/style>\n<div  class='hr av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d hr-custom  avia-builder-el-8  el_after_av_one_half  avia-builder-el-last  av-desktop-hide av-medium-hide hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-none'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-7ivglp4-149fb8f1f1121b8f03b9707c733f9dd3 main_color avia-section-default avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19232'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-3c669cy-280e5792d7b6826a51e7a24ecda32b65 av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-hide-on-mobile  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m3rhuk4l-87ce6d0ea0170e3ef5472deb580049e3\">\n.avia-image-container.av-m3rhuk4l-87ce6d0ea0170e3ef5472deb580049e3 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m3rhuk4l-87ce6d0ea0170e3ef5472deb580049e3 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m3rhuk4l-87ce6d0ea0170e3ef5472deb580049e3 av-styling- avia-align-center  avia-builder-el-11  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18833 avia-img-lazy-loading-not-18833 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2.webp\" alt='' title='imagenIA2'  height=\"768\" width=\"1376\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2.webp 1376w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-300x167.webp 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-1030x575.webp 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-768x429.webp 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-705x393.webp 705w\" sizes=\"(max-width: 1376px) 100vw, 1376px\" \/><\/div><\/div><\/div><\/div><div  class='flex_column av-nr9ee0-8f2469df9a445b5d51cb65f7afefca52 av_one_half  avia-builder-el-12  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-65w53co-f5dc2fadeec99e8601fe82fc76ed197f\">\n#top .av-special-heading.av-65w53co-f5dc2fadeec99e8601fe82fc76ed197f{\npadding-bottom:20px;\n}\nbody .av-special-heading.av-65w53co-f5dc2fadeec99e8601fe82fc76ed197f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-65w53co-f5dc2fadeec99e8601fe82fc76ed197f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-65w53co-f5dc2fadeec99e8601fe82fc76ed197f av-special-heading-h2 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Disseny i gesti\u00f3 del Customer Journey<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-5wn37js-42a84c1f11fde63ce9784535a16f19ac '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Dissenyem i optimitzem el Customer Journey, incorporant cada habilitat i estrat\u00e8gia per gestionar tant les necessitats dels clients interns com externs. Ho fem amb un enfocament pr\u00e0ctic, aplicant principis i eines a cada interacci\u00f3, assegurant que tots els departaments treballin de manera coordinada per oferir una experi\u00e8ncia fluida i excepcional. <\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i79z5w-1b9440ae0408e13a1461125e9f0dd82b\">\n.avia-section.av-m4i79z5w-1b9440ae0408e13a1461125e9f0dd82b{\nbackground-color:#330032;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-m4i79z5w-1b9440ae0408e13a1461125e9f0dd82b main_color avia-section-default avia-no-border-styling  avia-builder-el-15  el_after_av_section  el_before_av_tab_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19232'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m3r6qqzm-e8393ea38b97f7c81fa7a0ebed82081c\">\n#top .av-special-heading.av-m3r6qqzm-e8393ea38b97f7c81fa7a0ebed82081c{\npadding-bottom:20px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-m3r6qqzm-e8393ea38b97f7c81fa7a0ebed82081c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m3r6qqzm-e8393ea38b97f7c81fa7a0ebed82081c .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-m3r6qqzm-e8393ea38b97f7c81fa7a0ebed82081c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m3r6qqzm-e8393ea38b97f7c81fa7a0ebed82081c av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-16  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Plan \u2013 Do \u2013 Check \u2013 Act: el cicle de la millora cont\u00ednua<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da\">\n.av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-tab-section-tab-title-container{\nbackground-color:#330032;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-section-tab-title{\ncolor:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title{\ncolor:#ff0c86;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-section-tab-title:hover{\ncolor:#ff0c86;\n}\n<\/style>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-tab-section-1'  class='av-tab-section-container entry-content-wrapper main_color av-tab-slide-transition av-tab-content-auto  av-tab-above-content  avia-builder-el-17  el_after_av_section  el_before_av_section  tab-section-not-first container_wrap sidebar_right'  ><div class='av-tab-section-outer-container av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da'><div class='av-tab-section-tab-title-container avia-tab-title-padding-small av-custom-tab-color' role='tablist'><a href='#test-diagnstic' data-av-tab-section-title='1' class='av-section-tab-title av-active-tab-title no-scroll av-m4i6sprq-8d40815df1fdf80fe3e4f0e5ad9be29d av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-1'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue8d6' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Test diagn\u00f2stic<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#desenvolupament-del-pla' data-av-tab-section-title='2' class='av-section-tab-title  av-m4i6sprq-32-7c4d8edd49462e4b728a1602d1efb375 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-2'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue84b' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Desenvolupament del pla<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#establir-kpis' data-av-tab-section-title='3' class='av-section-tab-title  av-m4i6sprq-28-60add1303994ea8f610c4cf3f198befd av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-3'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue855' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Establir KPI&#039;s<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#formaci-dagents' data-av-tab-section-title='4' class='av-section-tab-title  av-m4i6sprq-24-42178a530f14f5b60374089330787da9 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-4'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Formaci\u00f3 d&#039;agents<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#llanament-i-suport' data-av-tab-section-title='5' class='av-section-tab-title  av-m4i6sprq-20-54d51e798fed2250351346b9704485dd av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-5'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue8dd' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Llan\u00e7ament i suport<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#revisi-dels-kpis' data-av-tab-section-title='6' class='av-section-tab-title  av-m4i6sprq-16-65d370899cd69d74c79872775d87a045 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-6'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue803' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Revisi\u00f3 dels KPI\u2019s<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><\/div><div class='avia-slideshow-arrows av-tabsection-arrow' ><a href='#prev' class='prev-slide av_prev_tab_section av-tab-section-slide' aria-hidden='true' data-av_icon='\ue87c' data-av_iconfont='entypo-fontello'  tabindex='-1'>Anterior<\/a><a href='#next' class='next-slide av_next_tab_section av-tab-section-slide' aria-hidden='true' data-av_icon='\ue87d' data-av_iconfont='entypo-fontello'  tabindex='-1'>Seg\u00fcent<\/a><\/div><div class='av-tab-section-inner-container avia-section-small' style='width:600vw; left:0%;'><span class=\"av_prev_tab_section av_tab_navigation\"><\/span><span class=\"av_next_tab_section av_tab_navigation\"><\/span>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-8d40815df1fdf80fe3e4f0e5ad9be29d\">\n.av-layout-tab.av-m4i6sprq-8d40815df1fdf80fe3e4f0e5ad9be29d{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-8d40815df1fdf80fe3e4f0e5ad9be29d .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-1' class='av-layout-tab av-m4i6sprq-8d40815df1fdf80fe3e4f0e5ad9be29d av-animation-delay-container  avia-builder-el-18  el_before_av_tab_sub_section  avia-builder-el-first  av-active-tab-content __av_init_open ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"1\" data-tab-section-id=\"test-diagnstic\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-557f8ma-3cf90322565def0e9430e675b71632f1 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-557f8ma-3cf90322565def0e9430e675b71632f1 av_one_half  avia-builder-el-19  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4yffswy-a96f5714dd045f111973d700e447553c\">\n.avia-image-container.av-4yffswy-a96f5714dd045f111973d700e447553c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-4yffswy-a96f5714dd045f111973d700e447553c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-4yffswy-a96f5714dd045f111973d700e447553c av-styling- avia-align-center  avia-builder-el-20  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18839 avia-img-lazy-loading-not-18839 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3.png\" alt='' title='imagenIA3'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-251f2ab0d324cb8dab1b5d81cb410077 av_one_half  avia-builder-el-21  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-4b49f1ab507f407e65762f5d7df7f0b8\">\n#top .av-special-heading.av-m4i6susk-4b49f1ab507f407e65762f5d7df7f0b8{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-4b49f1ab507f407e65762f5d7df7f0b8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-4b49f1ab507f407e65762f5d7df7f0b8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-4b49f1ab507f407e65762f5d7df7f0b8 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-22  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Test diagn\u00f2stic<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-a3681fa1c82634aa969da307736cad13 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Mitjan\u00e7ant un sistema de &#8220;mapeig&#8221; r\u00e0pid de processos, els nostres especialistes identifiquen les \u00e0rees clau i elaboren un pla de suport personalitzat adaptat a les necessitats de la teva activitat.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-32-7c4d8edd49462e4b728a1602d1efb375\">\n.av-layout-tab.av-m4i6sprq-32-7c4d8edd49462e4b728a1602d1efb375{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-32-7c4d8edd49462e4b728a1602d1efb375 .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-2' class='av-layout-tab av-m4i6sprq-32-7c4d8edd49462e4b728a1602d1efb375 av-animation-delay-container  avia-builder-el-24  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"2\" data-tab-section-id=\"desenvolupament-del-pla\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-4jigyf6-d9223da526562390813844700f3a435b sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-4jigyf6-d9223da526562390813844700f3a435b av_one_half  avia-builder-el-25  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42j9csi-d86709fae5eb6dcd2342018b5882ef33\">\n.avia-image-container.av-42j9csi-d86709fae5eb6dcd2342018b5882ef33 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-42j9csi-d86709fae5eb6dcd2342018b5882ef33 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-42j9csi-d86709fae5eb6dcd2342018b5882ef33 av-styling- avia-align-center  avia-builder-el-26  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18845 avia-img-lazy-loading-not-18845 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4.png\" alt='' title='imagenIA4'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-31-f587ab23ee8c23840ce3ab4b4e31a35b av_one_half  avia-builder-el-27  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-30-c33612881afc8a67939b0b6582671b59\">\n#top .av-special-heading.av-m4i6susk-30-c33612881afc8a67939b0b6582671b59{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-30-c33612881afc8a67939b0b6582671b59 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-30-c33612881afc8a67939b0b6582671b59 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-30-c33612881afc8a67939b0b6582671b59 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-28  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Desenvolupament del pla<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-29-dfd4166838c7fe85bc4bd16899f8cb3a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Treballem amb el vostre equip per tra\u00e7ar l&#8217;estrat\u00e8gia de Customer Experience (CX), assegurant-nos que tots els elements estiguin alineats amb els vostres objectius. Constru\u00efm un equip basat en les necessitats espec\u00edfiques. <\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-28-60add1303994ea8f610c4cf3f198befd\">\n.av-layout-tab.av-m4i6sprq-28-60add1303994ea8f610c4cf3f198befd{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-28-60add1303994ea8f610c4cf3f198befd .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-3' class='av-layout-tab av-m4i6sprq-28-60add1303994ea8f610c4cf3f198befd av-animation-delay-container  avia-builder-el-30  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"3\" data-tab-section-id=\"establir-kpis\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-3o1223m-1391712b37b5d97628b89fcb144fc739 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-3o1223m-1391712b37b5d97628b89fcb144fc739 av_one_half  avia-builder-el-31  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36wwk5e-d4dd525dcb5931cfb7e5d939fbdf2f1e\">\n.avia-image-container.av-36wwk5e-d4dd525dcb5931cfb7e5d939fbdf2f1e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-36wwk5e-d4dd525dcb5931cfb7e5d939fbdf2f1e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-36wwk5e-d4dd525dcb5931cfb7e5d939fbdf2f1e av-styling- avia-align-center  avia-builder-el-32  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18849 avia-img-lazy-loading-not-18849 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5.png\" alt='' title='imagenIA5'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-27-797be4057f0d27ec0b436c933bbbb28f av_one_half  avia-builder-el-33  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-26-408660dd1768a901e9ab8ef67bcc6519\">\n#top .av-special-heading.av-m4i6susk-26-408660dd1768a901e9ab8ef67bcc6519{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-26-408660dd1768a901e9ab8ef67bcc6519 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-26-408660dd1768a901e9ab8ef67bcc6519 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-26-408660dd1768a901e9ab8ef67bcc6519 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-34  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Establir KPI\u2019s<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-25-46088d5b5666b81119d6b5eeb86ea212 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Definim els KPI sostenibles que permeten mesurar el progr\u00e9s i \u00e8xit de l&#8217;estrat\u00e8gia. No es pot millorar el que no es pot mesurar, i per aix\u00f2 aquests indicadors s\u00f3n essencials per avaluar els resultats i ajustar les accions. <\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-24-42178a530f14f5b60374089330787da9\">\n.av-layout-tab.av-m4i6sprq-24-42178a530f14f5b60374089330787da9{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-24-42178a530f14f5b60374089330787da9 .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-4' class='av-layout-tab av-m4i6sprq-24-42178a530f14f5b60374089330787da9 av-animation-delay-container  avia-builder-el-36  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"4\" data-tab-section-id=\"formaci-dagents\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-2p0etsy-e31c1eac11a6e72f73f906910199b26a sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-2p0etsy-e31c1eac11a6e72f73f906910199b26a av_one_half  avia-builder-el-37  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1w920te-f221fdf4d70bc098781368b0792ae40d\">\n.avia-image-container.av-1w920te-f221fdf4d70bc098781368b0792ae40d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1w920te-f221fdf4d70bc098781368b0792ae40d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1w920te-f221fdf4d70bc098781368b0792ae40d av-styling- avia-align-center  avia-builder-el-38  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18853 avia-img-lazy-loading-not-18853 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6.png\" alt='' title='imagenIA6'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-23-11e1e10d58695847f29b183dd96d0d7a av_one_half  avia-builder-el-39  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-22-075b375134ea969d57fe8d69929463f2\">\n#top .av-special-heading.av-m4i6susk-22-075b375134ea969d57fe8d69929463f2{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-22-075b375134ea969d57fe8d69929463f2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-22-075b375134ea969d57fe8d69929463f2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-22-075b375134ea969d57fe8d69929463f2 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-40  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Formaci\u00f3 d\u2019agents<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-21-99b9cd3cc2d4f723dbf3bbe17f7841bd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Ens encarreguem de capacitar el teu equip en els processos i les eines necess\u00e0ries per implementar l&#8217;estrat\u00e8gia de CX de manera eficient, assegurant que cada membre s\u00e0piga com millorar l&#8217;experi\u00e8ncia del client.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-20-54d51e798fed2250351346b9704485dd\">\n.av-layout-tab.av-m4i6sprq-20-54d51e798fed2250351346b9704485dd{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-20-54d51e798fed2250351346b9704485dd .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-5' class='av-layout-tab av-m4i6sprq-20-54d51e798fed2250351346b9704485dd av-animation-delay-container  avia-builder-el-42  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"5\" data-tab-section-id=\"llanament-i-suport\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-1pwfkiq-a1ed7c8f2b80e3b548fc5237a47d32b4 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-1pwfkiq-a1ed7c8f2b80e3b548fc5237a47d32b4 av_one_half  avia-builder-el-43  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i7tbbw-dc728f094a8afdced4b5f0803c083c3f\">\n.avia-image-container.av-m4i7tbbw-dc728f094a8afdced4b5f0803c083c3f img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m4i7tbbw-dc728f094a8afdced4b5f0803c083c3f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m4i7tbbw-dc728f094a8afdced4b5f0803c083c3f av-styling- avia-align-center  avia-builder-el-44  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18857 avia-img-lazy-loading-not-18857 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7.png\" alt='' title='imagenIA7'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-19-6edc0544a70d25e1bc510a6df7c1efae av_one_half  avia-builder-el-45  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-18-c188aef3911aa69660efcfd232e03bf3\">\n#top .av-special-heading.av-m4i6susk-18-c188aef3911aa69660efcfd232e03bf3{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-18-c188aef3911aa69660efcfd232e03bf3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-18-c188aef3911aa69660efcfd232e03bf3 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-18-c188aef3911aa69660efcfd232e03bf3 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-46  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Llan\u00e7ament<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-17-4fe1546988d0c0218153950476d4b331 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Despr\u00e9s de la formaci\u00f3, el vostre equip de suport multicanal est\u00e0 llest per comen\u00e7ar a gestionar les cues de suport, augmentar la capacitat d&#8217;atenci\u00f3 i comen\u00e7ar a oferir un servei m\u00e9s \u00e0gil i eficient.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-16-65d370899cd69d74c79872775d87a045\">\n.av-layout-tab.av-m4i6sprq-16-65d370899cd69d74c79872775d87a045{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-16-65d370899cd69d74c79872775d87a045 .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-6' class='av-layout-tab av-m4i6sprq-16-65d370899cd69d74c79872775d87a045 av-animation-delay-container  avia-builder-el-48  el_after_av_tab_sub_section  avia-builder-el-last  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"6\" data-tab-section-id=\"revisi-dels-kpis\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-16tfhky-89946ffb55e70cb890b5fd6169e5e8f4 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-16tfhky-89946ffb55e70cb890b5fd6169e5e8f4 av_one_half  avia-builder-el-49  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jj0via-b22e6dfdf3fd611696f141ed6a9945a9\">\n.avia-image-container.av-jj0via-b22e6dfdf3fd611696f141ed6a9945a9 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-jj0via-b22e6dfdf3fd611696f141ed6a9945a9 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-jj0via-b22e6dfdf3fd611696f141ed6a9945a9 av-styling- avia-align-center  avia-builder-el-50  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18861 avia-img-lazy-loading-not-18861 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8.png\" alt='' title='imagenIA8'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-15-610e37bc749bf8542ad7a91774bcfbf3 av_one_half  avia-builder-el-51  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-14-617a7c02bf5f2b657d124d2bfa9da296\">\n#top .av-special-heading.av-m4i6susk-14-617a7c02bf5f2b657d124d2bfa9da296{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-14-617a7c02bf5f2b657d124d2bfa9da296 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-14-617a7c02bf5f2b657d124d2bfa9da296 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-14-617a7c02bf5f2b657d124d2bfa9da296 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-52  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Revisi\u00f3<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-13-b397217302bc7435a45c022160e13e26 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Revisem cont\u00ednuament els KPI&#8217;s, analitzem els problemes i mantenim una retroalimentaci\u00f3 constant amb el teu equip per realitzar millores al flux de treball i garantir la millora cont\u00ednua dels processos.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i79l20-10c285f16eda892f2f5c54eec7dee764\">\n.avia-section.av-m4i79l20-10c285f16eda892f2f5c54eec7dee764{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-m4i79l20-10c285f16eda892f2f5c54eec7dee764 main_color avia-section-default avia-no-border-styling  avia-builder-el-54  el_after_av_tab_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19232'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-m3ynsmy5-1eb928416913d541f3647495348a6737 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Amb Customer Experience Management, us ajudem a crear una experi\u00e8ncia multicanal, consistent i satisfact\u00f2ria que no nom\u00e9s cobreixi les expectatives dels vostres clients, sin\u00f3 que les superi. \u00c9s hora que la teva empresa no nom\u00e9s sigui una opci\u00f3, sin\u00f3 la millor opci\u00f3 per als teus clients, no creus? <\/span><\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-m48djnno-065b6e0e790219b74fa4a3a0001b6d33 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p data-pm-slice=\"1 1 &#091;\">La meva empresa necessita just aix\u00f2,<strong><a href=\"https:\/\/pre.onizea.com\/es\/contacta\/\"> parlem!<\/a><\/strong><\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i63ox3-a079adceee7ab7c8b019eb0261e32adb\">\n.avia-section.av-m4i63ox3-a079adceee7ab7c8b019eb0261e32adb{\nbackground-color:#f2f2f2;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-m4i63ox3-a079adceee7ab7c8b019eb0261e32adb main_color avia-section-default avia-no-border-styling  avia-builder-el-57  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19232'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3zkic0y-b1ce5234aec0c772740bc1097c8642e7\">\n#top .av-special-heading.av-3zkic0y-b1ce5234aec0c772740bc1097c8642e7{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-3zkic0y-b1ce5234aec0c772740bc1097c8642e7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-3zkic0y-b1ce5234aec0c772740bc1097c8642e7 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3zkic0y-b1ce5234aec0c772740bc1097c8642e7 av-special-heading-h2 blockquote modern-quote  avia-builder-el-58  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Contacta<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-3jgyzs2-6a63b3ff5688f40f20c4462e8d6da701 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Fes-nos arribar totes les preguntes que et hagin quedat pendents, una suggeriment o qualsevol comentari a trav\u00e9s d&#8217;aquest senzill formulari de contacte.<\/p>\n<p>T&#8217;haurem respost abans que puguis lletrejar O-N-I-Z-E-A.<\/p>\n<div id=\"gtx-trans\" 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