{"id":19238,"date":"2025-02-14T14:16:05","date_gmt":"2025-02-14T12:16:05","guid":{"rendered":"https:\/\/onizea.com\/gestao-da-experiencia-do-cliente\/"},"modified":"2025-03-03T11:40:47","modified_gmt":"2025-03-03T09:40:47","slug":"gestao-da-experiencia-do-cliente","status":"publish","type":"page","link":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-66cxj42-31d9d35a170e1f6b0ae69d410a1812c3\">\n.avia-section.av-66cxj42-31d9d35a170e1f6b0ae69d410a1812c3{\nbackground-color:#f2f2f2;\nbackground-image:unset;\n}\n<\/style>\n<div id='header_banner'  class='avia-section av-66cxj42-31d9d35a170e1f6b0ae69d410a1812c3 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19238'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562\">\n#top .flex_column.av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562{\nmargin-top:5px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562{\nmargin-top:5px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-5nxv2oy-bfbecef27068e2af7ccc3925b8a17562 av_one_full  avia-builder-el-1  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-568zow2-e662b7f3a48adc095390d03199cc7c13 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"breadcrumb breadcrumbs avia-breadcrumbs\"><div class=\"breadcrumb-trail\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/onizea.com\/pt-pt\/\" title=\"Onizea\" rel=\"home\" class=\"trail-begin\"><span itemprop=\"name\">Home<\/span><\/a><span itemprop=\"position\" class=\"hidden\">1<\/span><\/span><\/span><\/div><\/div>\n<\/div><\/section><\/div><div class='flex_column_table av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967\">\n.flex_column.av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967{\npadding:0 22px 0 0;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  id=\"header_banner_column_left\"  class='flex_column av-4xol5j6-bc02c4ce23b41946e8aae74297ec1967 av_one_half  avia-builder-el-3  el_after_av_one_full  el_before_av_one_half  first no_margin flex_column_table_cell av-equal-height-column av-align-bottom  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd\">\n#top .av-special-heading.av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd{\npadding-bottom:20px;\n}\nbody .av-special-heading.av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lm91e332-ac9521ec23889f1a8858a08f3b860cfd av-special-heading-h1 blockquote modern-quote  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer Experience Management<\/h1><div class='av-subheading av-subheading_below'><p>Um cliente satisfeito n\u00e3o compra apenas&#8230; fica e recomenda-te.<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lm7zby1x-d022e699614e061f42b90e6648dc8171 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">A experi\u00eancia do cliente \u00e9 uma viagem e tanto! E na Onizea queremos que seja um dos que deixa a sua marca. Porque   <\/span><b>Um cliente satisfeito n\u00e3o compra apenas&#8230; fica e recomenda-te<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O nosso servi\u00e7o de Customer Experience Management (CXM) vai al\u00e9m das intera\u00e7\u00f5es b\u00e1sicas. Cobrimos todos os departamentos principais: TI, help desk, administra\u00e7\u00e3o, vendas, marketing e servi\u00e7o ao cliente. Tudo ligado, tudo otimizado, tudo pensado para que os seus clientes se sintam ouvidos, compreendidos e valorizados.  <\/span><\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-m3oe6u2h-679d22fcdedef3a5696dfc8b45bedf48-wrap avia-button-left  avia-builder-el-6  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/onizea.com\/pt-pt\/contato\/'  class='avia-button av-m3oe6u2h-679d22fcdedef3a5696dfc8b45bedf48 av-link-btn avia-icon_select-no avia-size-small avia-position-left avia-color-theme-color'   aria-label=\"Interessado?\"><span class='avia_iconbox_title' >Interessado?<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i60r5t-ce6216bb25c2c7d1f1e8a7d1d12d3b87\">\n.flex_column.av-m4i60r5t-ce6216bb25c2c7d1f1e8a7d1d12d3b87{\nbackground:url(https:\/\/onizea.com\/wp-content\/uploads\/2025\/01\/customer_experience_management-845x672.png) 50% 50% no-repeat scroll ;\n}\n<\/style>\n<div  id=\"header_banner_column_right\"  class='flex_column av-m4i60r5t-ce6216bb25c2c7d1f1e8a7d1d12d3b87 av_one_half  avia-builder-el-7  el_after_av_one_half  el_before_av_hr  no_margin flex_column_table_cell av-equal-height-column av-align-bottom avia-full-stretch  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d\">\n#top .hr.av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d{\nmargin-top:0px;\nmargin-bottom:208px;\n}\n.hr.av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d .hr-inner{\nwidth:50px;\n}\n<\/style>\n<div  class='hr av-4d5ui4i-914b9c5e0ec7f2f3bd2e3e69b570c54d hr-custom  avia-builder-el-8  el_after_av_one_half  avia-builder-el-last  av-desktop-hide av-medium-hide hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-none'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-7ivglp4-149fb8f1f1121b8f03b9707c733f9dd3 main_color avia-section-default avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19238'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-3c669cy-280e5792d7b6826a51e7a24ecda32b65 av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-hide-on-mobile  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m3rhuk4l-94ea291c51101ac2c08a8d3e5c5ae25d\">\n.avia-image-container.av-m3rhuk4l-94ea291c51101ac2c08a8d3e5c5ae25d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m3rhuk4l-94ea291c51101ac2c08a8d3e5c5ae25d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m3rhuk4l-94ea291c51101ac2c08a8d3e5c5ae25d av-styling- avia-align-center  avia-builder-el-11  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18835 avia-img-lazy-loading-not-18835 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2.webp\" alt='' title='imagenIA2'  height=\"768\" width=\"1376\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2.webp 1376w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-300x167.webp 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-1030x575.webp 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-768x429.webp 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA2-705x393.webp 705w\" sizes=\"(max-width: 1376px) 100vw, 1376px\" \/><\/div><\/div><\/div><\/div><div  class='flex_column av-nr9ee0-8f2469df9a445b5d51cb65f7afefca52 av_one_half  avia-builder-el-12  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-65w53co-7fc8a79d0e6dabd7ef8c23c8e70d16cb\">\n#top .av-special-heading.av-65w53co-7fc8a79d0e6dabd7ef8c23c8e70d16cb{\npadding-bottom:20px;\n}\nbody .av-special-heading.av-65w53co-7fc8a79d0e6dabd7ef8c23c8e70d16cb .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-65w53co-7fc8a79d0e6dabd7ef8c23c8e70d16cb .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-65w53co-7fc8a79d0e6dabd7ef8c23c8e70d16cb av-special-heading-h2 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Desenho e gest\u00e3o da Jornada do Cliente<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-5wn37js-42a84c1f11fde63ce9784535a16f19ac '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Concebemos e otimizamos a Jornada do Cliente, incorporando todas as compet\u00eancias e estrat\u00e9gias para gerir as necessidades dos clientes internos e externos. Fazemo-lo com uma abordagem pr\u00e1tica, aplicando princ\u00edpios e ferramentas a cada intera\u00e7\u00e3o, garantindo que todos os departamentos trabalham em coordena\u00e7\u00e3o para oferecer uma experi\u00eancia perfeita e excecional. <\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i79z5w-1b9440ae0408e13a1461125e9f0dd82b\">\n.avia-section.av-m4i79z5w-1b9440ae0408e13a1461125e9f0dd82b{\nbackground-color:#330032;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-m4i79z5w-1b9440ae0408e13a1461125e9f0dd82b main_color avia-section-default avia-no-border-styling  avia-builder-el-15  el_after_av_section  el_before_av_tab_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19238'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m3r6qqzm-b5adb907483a3206745a18c279346237\">\n#top .av-special-heading.av-m3r6qqzm-b5adb907483a3206745a18c279346237{\npadding-bottom:20px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-m3r6qqzm-b5adb907483a3206745a18c279346237 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m3r6qqzm-b5adb907483a3206745a18c279346237 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-m3r6qqzm-b5adb907483a3206745a18c279346237 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m3r6qqzm-b5adb907483a3206745a18c279346237 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-16  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Plan \u2013 Do \u2013 Check \u2013 Act: o ciclo de melhoria cont\u00ednua<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da\">\n.av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-tab-section-tab-title-container{\nbackground-color:#330032;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-section-tab-title{\ncolor:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title{\ncolor:#ff0c86;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-section-tab-title:hover{\ncolor:#ff0c86;\n}\n<\/style>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-tab-section-1'  class='av-tab-section-container entry-content-wrapper main_color av-tab-slide-transition av-tab-content-auto  av-tab-above-content  avia-builder-el-17  el_after_av_section  el_before_av_section  tab-section-not-first container_wrap sidebar_right'  ><div class='av-tab-section-outer-container av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da'><div class='av-tab-section-tab-title-container avia-tab-title-padding-small av-custom-tab-color' role='tablist'><a href='#teste-de-diagnstico' data-av-tab-section-title='1' class='av-section-tab-title av-active-tab-title no-scroll av-m4i6sprq-70ab9e57ffa2cd69646b7f16118c4fcd av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-1'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue8d6' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Teste de diagn\u00f3stico<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#desenvolvimento-do-plano' data-av-tab-section-title='2' class='av-section-tab-title  av-m4i6sprq-32-3b861c9a31e1673b060173bc0536d04e av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-2'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue84b' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Desenvolvimento do plano<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#estabelea-kpis' data-av-tab-section-title='3' class='av-section-tab-title  av-m4i6sprq-28-216d87f9856afcd158cc47bdfc5b970f av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-3'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue855' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Estabele\u00e7a KPIs<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#formao-de-agente' data-av-tab-section-title='4' class='av-section-tab-title  av-m4i6sprq-24-da11513a6199a002b8d84165ab566671 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-4'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Forma\u00e7\u00e3o de agente<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#liberao-e-suporte' data-av-tab-section-title='5' class='av-section-tab-title  av-m4i6sprq-20-1555bebdae2f9a28cfe3fe19afcd0720 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-5'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue8dd' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Libera\u00e7\u00e3o e suporte<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#reviso-de-kpis' data-av-tab-section-title='6' class='av-section-tab-title  av-m4i6sprq-16-b8cf45d00b1632445a34d608f2e9e005 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-6'><span class='av-tab-section-icon' aria-hidden='true' data-av_icon='\ue803' data-av_iconfont='entypo-fontello'><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Revis\u00e3o de KPIs<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><\/div><div class='avia-slideshow-arrows av-tabsection-arrow' ><a href='#prev' class='prev-slide av_prev_tab_section av-tab-section-slide' aria-hidden='true' data-av_icon='\ue87c' data-av_iconfont='entypo-fontello'  tabindex='-1'>Previous<\/a><a href='#next' class='next-slide av_next_tab_section av-tab-section-slide' aria-hidden='true' data-av_icon='\ue87d' data-av_iconfont='entypo-fontello'  tabindex='-1'>Next<\/a><\/div><div class='av-tab-section-inner-container avia-section-small' style='width:600vw; left:0%;'><span class=\"av_prev_tab_section av_tab_navigation\"><\/span><span class=\"av_next_tab_section av_tab_navigation\"><\/span>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-70ab9e57ffa2cd69646b7f16118c4fcd\">\n.av-layout-tab.av-m4i6sprq-70ab9e57ffa2cd69646b7f16118c4fcd{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-70ab9e57ffa2cd69646b7f16118c4fcd .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-1' class='av-layout-tab av-m4i6sprq-70ab9e57ffa2cd69646b7f16118c4fcd av-animation-delay-container  avia-builder-el-18  el_before_av_tab_sub_section  avia-builder-el-first  av-active-tab-content __av_init_open ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"1\" data-tab-section-id=\"teste-de-diagnstico\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-557f8ma-3cf90322565def0e9430e675b71632f1 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-557f8ma-3cf90322565def0e9430e675b71632f1 av_one_half  avia-builder-el-19  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4yffswy-a421b39fb7cc21819aa2fa633fd3fe2c\">\n.avia-image-container.av-4yffswy-a421b39fb7cc21819aa2fa633fd3fe2c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-4yffswy-a421b39fb7cc21819aa2fa633fd3fe2c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-4yffswy-a421b39fb7cc21819aa2fa633fd3fe2c av-styling- avia-align-center  avia-builder-el-20  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18841 avia-img-lazy-loading-not-18841 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3.png\" alt='' title='imagenIA3'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA3-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-251f2ab0d324cb8dab1b5d81cb410077 av_one_half  avia-builder-el-21  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-4b835ae4abe3b3ac7e594bc8891dff4a\">\n#top .av-special-heading.av-m4i6susk-4b835ae4abe3b3ac7e594bc8891dff4a{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-4b835ae4abe3b3ac7e594bc8891dff4a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-4b835ae4abe3b3ac7e594bc8891dff4a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-4b835ae4abe3b3ac7e594bc8891dff4a av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-22  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Teste de diagn\u00f3stico<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-a3681fa1c82634aa969da307736cad13 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Atrav\u00e9s de um r\u00e1pido sistema de \u201cmapeamento\u201d de processos, os nossos especialistas identificam \u00e1reas-chave e desenvolvem um plano de apoio personalizado e adaptado \u00e0s necessidades da sua atividade.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-32-3b861c9a31e1673b060173bc0536d04e\">\n.av-layout-tab.av-m4i6sprq-32-3b861c9a31e1673b060173bc0536d04e{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-32-3b861c9a31e1673b060173bc0536d04e .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-2' class='av-layout-tab av-m4i6sprq-32-3b861c9a31e1673b060173bc0536d04e av-animation-delay-container  avia-builder-el-24  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"2\" data-tab-section-id=\"desenvolvimento-do-plano\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-4jigyf6-d9223da526562390813844700f3a435b sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-4jigyf6-d9223da526562390813844700f3a435b av_one_half  avia-builder-el-25  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42j9csi-408ca61e45b4b40184bdf06e74cc547e\">\n.avia-image-container.av-42j9csi-408ca61e45b4b40184bdf06e74cc547e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-42j9csi-408ca61e45b4b40184bdf06e74cc547e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-42j9csi-408ca61e45b4b40184bdf06e74cc547e av-styling- avia-align-center  avia-builder-el-26  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18847 avia-img-lazy-loading-not-18847 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4.png\" alt='' title='imagenIA4'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA4-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-31-f587ab23ee8c23840ce3ab4b4e31a35b av_one_half  avia-builder-el-27  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-30-98801b34b1351224d5e93e755aace2ee\">\n#top .av-special-heading.av-m4i6susk-30-98801b34b1351224d5e93e755aace2ee{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-30-98801b34b1351224d5e93e755aace2ee .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-30-98801b34b1351224d5e93e755aace2ee .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-30-98801b34b1351224d5e93e755aace2ee av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-28  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Desenvolvimento do plano<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-29-dfd4166838c7fe85bc4bd16899f8cb3a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Trabalhamos em conjunto com a sua equipa para delinear a estrat\u00e9gia de Customer Experience (CX), garantindo que todos os elementos est\u00e3o alinhados com os seus objetivos. Constru\u00edmos uma equipa com base nas suas necessidades espec\u00edficas. <\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-28-216d87f9856afcd158cc47bdfc5b970f\">\n.av-layout-tab.av-m4i6sprq-28-216d87f9856afcd158cc47bdfc5b970f{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-28-216d87f9856afcd158cc47bdfc5b970f .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-3' class='av-layout-tab av-m4i6sprq-28-216d87f9856afcd158cc47bdfc5b970f av-animation-delay-container  avia-builder-el-30  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"3\" data-tab-section-id=\"estabelea-kpis\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-3o1223m-1391712b37b5d97628b89fcb144fc739 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-3o1223m-1391712b37b5d97628b89fcb144fc739 av_one_half  avia-builder-el-31  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36wwk5e-6955a4226fc9bdb04501910000317cd5\">\n.avia-image-container.av-36wwk5e-6955a4226fc9bdb04501910000317cd5 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-36wwk5e-6955a4226fc9bdb04501910000317cd5 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-36wwk5e-6955a4226fc9bdb04501910000317cd5 av-styling- avia-align-center  avia-builder-el-32  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18851 avia-img-lazy-loading-not-18851 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5.png\" alt='' title='imagenIA5'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA5-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-27-797be4057f0d27ec0b436c933bbbb28f av_one_half  avia-builder-el-33  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-26-ffa5a0d6c319495f769f31956d74f082\">\n#top .av-special-heading.av-m4i6susk-26-ffa5a0d6c319495f769f31956d74f082{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-26-ffa5a0d6c319495f769f31956d74f082 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-26-ffa5a0d6c319495f769f31956d74f082 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-26-ffa5a0d6c319495f769f31956d74f082 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-34  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Estabele\u00e7a KPIs<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-25-46088d5b5666b81119d6b5eeb86ea212 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Definimos KPIs sustent\u00e1veis que nos permitem medir o progresso e o sucesso da estrat\u00e9gia. N\u00e3o se pode melhorar o que n\u00e3o se pode medir e por isso estes indicadores s\u00e3o essenciais para avaliar resultados e ajustar a\u00e7\u00f5es. <\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-24-da11513a6199a002b8d84165ab566671\">\n.av-layout-tab.av-m4i6sprq-24-da11513a6199a002b8d84165ab566671{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-24-da11513a6199a002b8d84165ab566671 .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-4' class='av-layout-tab av-m4i6sprq-24-da11513a6199a002b8d84165ab566671 av-animation-delay-container  avia-builder-el-36  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"4\" data-tab-section-id=\"formao-de-agente\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-2p0etsy-e31c1eac11a6e72f73f906910199b26a sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-2p0etsy-e31c1eac11a6e72f73f906910199b26a av_one_half  avia-builder-el-37  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1w920te-1e3519aaf56b9c5ab7431a2d544f1a94\">\n.avia-image-container.av-1w920te-1e3519aaf56b9c5ab7431a2d544f1a94 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1w920te-1e3519aaf56b9c5ab7431a2d544f1a94 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1w920te-1e3519aaf56b9c5ab7431a2d544f1a94 av-styling- avia-align-center  avia-builder-el-38  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18855 avia-img-lazy-loading-not-18855 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6.png\" alt='' title='imagenIA6'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA6-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-23-11e1e10d58695847f29b183dd96d0d7a av_one_half  avia-builder-el-39  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-22-865fe9fcffc8e1a753848dfa8d55d670\">\n#top .av-special-heading.av-m4i6susk-22-865fe9fcffc8e1a753848dfa8d55d670{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-22-865fe9fcffc8e1a753848dfa8d55d670 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-22-865fe9fcffc8e1a753848dfa8d55d670 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-22-865fe9fcffc8e1a753848dfa8d55d670 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-40  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Forma\u00e7\u00e3o de agente<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-21-99b9cd3cc2d4f723dbf3bbe17f7841bd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Procuramos formar a sua equipa nos processos e ferramentas necess\u00e1rias para implementar a estrat\u00e9gia CX de forma eficiente, garantindo que cada membro sabe como melhorar a experi\u00eancia do cliente.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-20-1555bebdae2f9a28cfe3fe19afcd0720\">\n.av-layout-tab.av-m4i6sprq-20-1555bebdae2f9a28cfe3fe19afcd0720{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-20-1555bebdae2f9a28cfe3fe19afcd0720 .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-5' class='av-layout-tab av-m4i6sprq-20-1555bebdae2f9a28cfe3fe19afcd0720 av-animation-delay-container  avia-builder-el-42  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"5\" data-tab-section-id=\"liberao-e-suporte\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-1pwfkiq-a1ed7c8f2b80e3b548fc5237a47d32b4 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-1pwfkiq-a1ed7c8f2b80e3b548fc5237a47d32b4 av_one_half  avia-builder-el-43  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i7tbbw-29276fa052f7f4e5f854d856ca0bfc09\">\n.avia-image-container.av-m4i7tbbw-29276fa052f7f4e5f854d856ca0bfc09 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m4i7tbbw-29276fa052f7f4e5f854d856ca0bfc09 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m4i7tbbw-29276fa052f7f4e5f854d856ca0bfc09 av-styling- avia-align-center  avia-builder-el-44  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18859 avia-img-lazy-loading-not-18859 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7.png\" alt='' title='imagenIA7'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA7-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-19-6edc0544a70d25e1bc510a6df7c1efae av_one_half  avia-builder-el-45  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-18-adb171846a45973e001b17a755608c24\">\n#top .av-special-heading.av-m4i6susk-18-adb171846a45973e001b17a755608c24{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-18-adb171846a45973e001b17a755608c24 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-18-adb171846a45973e001b17a755608c24 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-18-adb171846a45973e001b17a755608c24 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-46  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Lan\u00e7ar<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-17-4fe1546988d0c0218153950476d4b331 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Ap\u00f3s a forma\u00e7\u00e3o, a sua equipa de suporte multicanal est\u00e1 pronta para come\u00e7ar a gerir filas de suporte, aumentando a capacidade de atendimento ao cliente e passando a oferecer um servi\u00e7o mais \u00e1gil e eficiente.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6sprq-16-b8cf45d00b1632445a34d608f2e9e005\">\n.av-layout-tab.av-m4i6sprq-16-b8cf45d00b1632445a34d608f2e9e005{\nvertical-align:top;\nbackground-color:#ffffff;\n}\n#top .av-tab-section-outer-container.av-m4i6s8ny-e214d62afd70c6c071367290fa95f9da .av-active-tab-title.av-section-tab-title.av-m4i6sprq-16-b8cf45d00b1632445a34d608f2e9e005 .av-tab-arrow-container span{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av-tab-section-1-6' class='av-layout-tab av-m4i6sprq-16-b8cf45d00b1632445a34d608f2e9e005 av-animation-delay-container  avia-builder-el-48  el_after_av_tab_sub_section  avia-builder-el-last  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"6\" data-tab-section-id=\"reviso-de-kpis\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div class='flex_column_table av-16tfhky-89946ffb55e70cb890b5fd6169e5e8f4 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-16tfhky-89946ffb55e70cb890b5fd6169e5e8f4 av_one_half  avia-builder-el-49  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle avia-full-stretch  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jj0via-81908e1699148822767e2266c7c2572d\">\n.avia-image-container.av-jj0via-81908e1699148822767e2266c7c2572d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-jj0via-81908e1699148822767e2266c7c2572d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-jj0via-81908e1699148822767e2266c7c2572d av-styling- avia-align-center  avia-builder-el-50  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-18863 avia-img-lazy-loading-not-18863 avia_image ' src=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8.png\" alt='' title='imagenIA8'  height=\"896\" width=\"1184\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8.png 1184w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-300x227.png 300w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-1030x779.png 1030w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-768x581.png 768w, https:\/\/onizea.com\/wp-content\/uploads\/2025\/02\/imagenIA8-705x534.png 705w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-m4i6sj29-15-610e37bc749bf8542ad7a91774bcfbf3 av_one_half  avia-builder-el-51  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i6susk-14-ae3ce52cd545a835e72b18e1d1d95960\">\n#top .av-special-heading.av-m4i6susk-14-ae3ce52cd545a835e72b18e1d1d95960{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m4i6susk-14-ae3ce52cd545a835e72b18e1d1d95960 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m4i6susk-14-ae3ce52cd545a835e72b18e1d1d95960 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m4i6susk-14-ae3ce52cd545a835e72b18e1d1d95960 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-52  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Revis\u00e3o<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4i6rst8-13-b397217302bc7435a45c022160e13e26 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Analisamos continuamente os KPI, analisamos problemas e mantemos feedback constante com a sua equipa para fazer melhorias no fluxo de trabalho e garantir a melhoria cont\u00ednua dos processos.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i79l20-10c285f16eda892f2f5c54eec7dee764\">\n.avia-section.av-m4i79l20-10c285f16eda892f2f5c54eec7dee764{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-m4i79l20-10c285f16eda892f2f5c54eec7dee764 main_color avia-section-default avia-no-border-styling  avia-builder-el-54  el_after_av_tab_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19238'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-m3ynsmy5-1eb928416913d541f3647495348a6737 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Com o Customer Experience Management, ajudamos a criar uma experi\u00eancia multicanal, consistente e satisfat\u00f3ria que n\u00e3o s\u00f3 vai ao encontro das expectativas dos seus clientes, como as supera. Chegou a hora de a sua empresa n\u00e3o ser apenas uma op\u00e7\u00e3o, mas sim a melhor op\u00e7\u00e3o para os seus clientes, n\u00e3o acha? <\/span><\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-m48djnno-065b6e0e790219b74fa4a3a0001b6d33 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p data-pm-slice=\"1 1 &#091;\">A minha empresa precisa exatamente disso, <strong><a href=\"https:\/\/pre.onizea.com\/es\/contacta\/\">vamos conversar!<\/a><\/strong><\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4i63ox3-a079adceee7ab7c8b019eb0261e32adb\">\n.avia-section.av-m4i63ox3-a079adceee7ab7c8b019eb0261e32adb{\nbackground-color:#f2f2f2;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-m4i63ox3-a079adceee7ab7c8b019eb0261e32adb main_color avia-section-default avia-no-border-styling  avia-builder-el-57  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19238'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3zkic0y-383329991bbcfa96247f56c3af922f57\">\n#top .av-special-heading.av-3zkic0y-383329991bbcfa96247f56c3af922f57{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-3zkic0y-383329991bbcfa96247f56c3af922f57 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-3zkic0y-383329991bbcfa96247f56c3af922f57 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3zkic0y-383329991bbcfa96247f56c3af922f57 av-special-heading-h2 blockquote modern-quote  avia-builder-el-58  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Contato<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-3jgyzs2-6a63b3ff5688f40f20c4462e8d6da701 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Envie-nos todas as d\u00favidas que deixou pendentes, uma sugest\u00e3o ou qualquer coment\u00e1rio atrav\u00e9s deste simples formul\u00e1rio de contacto.<\/p>\n<p>Teremos respondido antes de poder soletrar O-N-I-Z-E-A.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 239px; top: 35.5938px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/section>\n<form action=\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-60  el_after_av_textblock  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Nome <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">Telefone <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Correio eletr\u00f4nico <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\">Assunto <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_5_1'><label for=\"avia_5_1\" class=\"textare_label hidden textare_label_avia_5_1\">Mensagem <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_5_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_5_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_6_1\" class=\"hidden \" id=\"avia_6_1\" value=\"\" \/><\/p><div id='avia_7_1' class='av-recaptcha-area  first_form  form_element form_fullwidth av-last-visible-form-element '  data-container_class=\"\" data-custom_class=\"\" data-context=\"av_contact_form\" data-token_input=\"av_recaptcha_token\" data-version=\"avia_recaptcha_v3\" data-theme=\"light\" data-size=\"normal\" data-score=\"0.5\" data-text_to_preview=\"\" data-value=\"\"><div class=\"av-google-badge-message hidden\">This site is protected by reCAPTCHA and the Google <a href=\"https:\/\/policies.google.com\/privacy\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\">Terms of Service<\/a> apply.<\/div><\/div><p class=' av_form_privacy_check av_contact_privacy_check first_form  form_element form_fullwidth' id='element_avia_8_1'><input  name=\"avia_8_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_8_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_8_1\">Li e aceito as condi\u00e7\u00f5es de <a href='https:\/\/onizea.com\/es\/politica-de-privacidad\/' target='_blank' rel=\"noopener\">\nPol\u00edtica de privacidade<\/a> <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Enviar\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><div class=\"avia-disabled-form\">This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.<\/div><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19238'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>Especializado em Tecnologias de Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o, Consultoria e Gest\u00e3o de Projetos <\/p>\n","protected":false},"author":6,"featured_media":0,"parent":9594,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19238","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience Management - Onizea<\/title>\n<meta name=\"description\" content=\"Especializada em TI, Consultoria e Gest\u00e3o de Projetos para que a implementa\u00e7\u00e3o do seu projeto n\u00e3o tenha pontas soltas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Management - Onizea\" \/>\n<meta property=\"og:description\" content=\"Especializada em TI, Consultoria e Gest\u00e3o de Projetos para que a implementa\u00e7\u00e3o do seu projeto n\u00e3o tenha pontas soltas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Onizea\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-03T09:40:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/\",\"url\":\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/\",\"name\":\"Customer Experience Management - Onizea\",\"isPartOf\":{\"@id\":\"https:\/\/onizea.com\/pt-pt\/#website\"},\"datePublished\":\"2025-02-14T12:16:05+00:00\",\"dateModified\":\"2025-03-03T09:40:47+00:00\",\"description\":\"Especializada em TI, Consultoria e Gest\u00e3o de Projetos para que a implementa\u00e7\u00e3o do seu projeto n\u00e3o tenha pontas soltas.\",\"breadcrumb\":{\"@id\":\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/onizea.com\/pt-pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Servi\u00e7os\",\"item\":\"https:\/\/onizea.com\/pt-pt\/servicos\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Consulting\",\"item\":\"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Customer Experience Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/onizea.com\/pt-pt\/#website\",\"url\":\"https:\/\/onizea.com\/pt-pt\/\",\"name\":\"Onizea\",\"description\":\"Crazy about Technology\",\"publisher\":{\"@id\":\"https:\/\/onizea.com\/pt-pt\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/onizea.com\/pt-pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/onizea.com\/pt-pt\/#organization\",\"name\":\"Onizea\",\"url\":\"https:\/\/onizea.com\/pt-pt\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/onizea.com\/pt-pt\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/pre.onizea.com\/wp-content\/uploads\/2023\/06\/AF-ONIZEA-Logotipo-RGB.png\",\"contentUrl\":\"https:\/\/pre.onizea.com\/wp-content\/uploads\/2023\/06\/AF-ONIZEA-Logotipo-RGB.png\",\"width\":730,\"height\":156,\"caption\":\"Onizea\"},\"image\":{\"@id\":\"https:\/\/onizea.com\/pt-pt\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Experience Management - Onizea","description":"Especializada em TI, Consultoria e Gest\u00e3o de Projetos para que a implementa\u00e7\u00e3o do seu projeto n\u00e3o tenha pontas soltas.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/","og_locale":"pt_PT","og_type":"article","og_title":"Customer Experience Management - Onizea","og_description":"Especializada em TI, Consultoria e Gest\u00e3o de Projetos para que a implementa\u00e7\u00e3o do seu projeto n\u00e3o tenha pontas soltas.","og_url":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/","og_site_name":"Onizea","article_modified_time":"2025-03-03T09:40:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/","url":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/","name":"Customer Experience Management - Onizea","isPartOf":{"@id":"https:\/\/onizea.com\/pt-pt\/#website"},"datePublished":"2025-02-14T12:16:05+00:00","dateModified":"2025-03-03T09:40:47+00:00","description":"Especializada em TI, Consultoria e Gest\u00e3o de Projetos para que a implementa\u00e7\u00e3o do seu projeto n\u00e3o tenha pontas soltas.","breadcrumb":{"@id":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/gestao-da-experiencia-do-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/onizea.com\/pt-pt\/"},{"@type":"ListItem","position":2,"name":"Servi\u00e7os","item":"https:\/\/onizea.com\/pt-pt\/servicos\/"},{"@type":"ListItem","position":3,"name":"Consulting","item":"https:\/\/onizea.com\/pt-pt\/servicos\/consultoria\/"},{"@type":"ListItem","position":4,"name":"Customer Experience Management"}]},{"@type":"WebSite","@id":"https:\/\/onizea.com\/pt-pt\/#website","url":"https:\/\/onizea.com\/pt-pt\/","name":"Onizea","description":"Crazy about Technology","publisher":{"@id":"https:\/\/onizea.com\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onizea.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/onizea.com\/pt-pt\/#organization","name":"Onizea","url":"https:\/\/onizea.com\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/onizea.com\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/pre.onizea.com\/wp-content\/uploads\/2023\/06\/AF-ONIZEA-Logotipo-RGB.png","contentUrl":"https:\/\/pre.onizea.com\/wp-content\/uploads\/2023\/06\/AF-ONIZEA-Logotipo-RGB.png","width":730,"height":156,"caption":"Onizea"},"image":{"@id":"https:\/\/onizea.com\/pt-pt\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/pages\/19238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=19238"}],"version-history":[{"count":9,"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/pages\/19238\/revisions"}],"predecessor-version":[{"id":20386,"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/pages\/19238\/revisions\/20386"}],"up":[{"embeddable":true,"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/pages\/9594"}],"wp:attachment":[{"href":"https:\/\/onizea.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=19238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}